Help
How can we help?
Answers about booking, payment, safety and privacy.
Booking
How do I book?
In the Meditya app. Tell Metty what you need, or pick a service. The app shows live slots, the price and who is coming.
Can I choose a female doctor or nurse?
Yes. Tell us when you book.
How do I cancel?
In the app, up to the time shown on your booking. Our refund policy is on the Terms page.
Payment
How do I pay?
UPI, card, net banking or cash. Family members can pay from their own phone.
Do you accept insurance?
Not yet for most services. We are working on cashless claims.
Safety and privacy
Are your staff verified?
Yes. Every staff member has ID and police verification, and nurses are supervised by senior doctors.
Who can see my health records?
Only you, your care team, and the family members you choose. You can change this any time.
What if it is an emergency?
Call 112 first. Then tell Metty or call us, and we will get a doctor on video while help is on the way.