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In minutes

Doctor consultationNursing attendantLab test at homeECG at homeMedicine delivery

Care at home

Healthcare attendantPhysiotherapyVaccinationICU@HomeMedical equipment

Care programs

Elder CareDiabetes CareMother & BabyNutrition & dietCounselling
All InstaCare services →
Elderly+How it worksWhere we serve Help

How it works

AI does the organising. People give the care.

Metty handles what a care manager does on the phone all day: asking, booking, tracking, reminding. Licensed doctors, nurses and therapists do the care, and every AI job has a person responsible for it.

  1. YouAsk in your words
  2. MettyTriages and books
  3. A personIs matched to you
  4. At your doorTracked live

Four steps

From “something’s wrong” to someone at your door

01

Tell Metty

Type or speak in Hindi, English or Hinglish. Often, Metty has already started the conversation.

02

It checks what’s urgent

Red flags like breathlessness or chest pain always get “doctor now” and “ambulance”. Never “wait and see”.

03

The right person is on the way

Matched by skill, distance and language. You see their name and a live arrival time.

04

A doctor decides

An AI scribe takes the notes. The doctor reviews them and signs every prescription.

Human in the loop

Every AI job has a person responsible

· Triage

Asks about symptoms, spots red flags, decides who to call first.

Checked byA doctor reviews every case that isn’t simple

· Coordinator

Books, matches the right nurse, tracks the visit, updates family.

Checked byOperations supervisor

· Clinical scribe

Takes notes during calls and visits, drafts the prescription.

Checked byThe doctor checks and signs

· Report explainer

Explains lab and ECG reports in plain words, books follow-ups.

Checked byA doctor reviews abnormal results

· Pharmacy

Turns a prescription photo into an order, checks interactions.

Checked byA licensed pharmacist

· Consent & audit

Records who saw what and who approved what.

Checked byCompliance team

Hard limits

What Metty never does

  • Diagnose an illness
  • Prescribe or change a medicine
  • Say “wait and see” when something is urgent
  • Show you a prediction before a clinician has reviewed it

Your data, your say

Private by design

  • Consent per purposeGive or withdraw it in the app, any time.
  • You choose who sees whatReports, vitals and bills, person by person.
  • Video stays at homeCareEye and Meddy send events, not recordings.
How we handle your data →

Response times

How fast we respond

Our targets. Your pincode shows exactly what applies to you.

  • <5minDoctor on videoAnywhere
  • 30–60minNurse, lab test, ECGCore zones
  • 30–60minMedicines deliveredCore zones; 4–8 h elsewhere
  • 60–90minDoctor home visitCore zones
  • SamedayAttendant or ICU setupAll cities we serve
  • 60secA person on the line for a red flagAlways